Rather then speaking up when they have a complaint, the majority of employees keep the issue to themselves and let it fester until it drives them so freaking crazy that they want to explode. While I agree with this article that employees should voice their concerns early and often, I think that when employees don’t speak up a big part of it is because the company hasn’t set up a safe environment to do so.
Where are the employees supposed to take their concerns? What do they do if they have a manager who repeatedly hears concerns but doesn’t work towards fixing them? What if they rock the boat and others on the team retaliate against them?
This is where coaches and employee advocates can really add value within organizations. They can act as sounding boards when employees are frustrated; coaching them on healthy ways to approach the situation and holding them accountable for doing so. They can help managers build engaged teams by breaking down barriers, and can help bridge the communication gap between front line employees and senior leadership – and believe me, there is a huge communication gap.
I know it seems kind of crazy to have a ‘shrink’ on staff, but coaching managers, employees, and senior leaders on how to break down the barriers/frustrations that come along with running a business can get everyone re-focused on getting their jobs done and can really help increase productivity.
Do any of you work for a company that has a coach on staff? What value have you seen from this perk?