Simple Way To Increase Engagement

One of my favorite engagement moments was when I sat at the back of room crowded with our employees and observed their reactions as they listened to one of our customers rave about how much they loved working with us. The employees were excited, engaged, and pumped up because they saw the impact they make on a daily basis.

When was the last time you had one of your customers come in to tell your employees about their experience working with your company?

Doing this is a great way to increase employee engagement. Seeing a customer rave about how your product/services have positively impacted their business does the following:

•Boosts employee morale

•Allows employees to see the value in what they do every day

•Gives a face to your customers, thus encouraging employees to work harder to serve them

•Creates a connection between what your employees do everyday and the overall business objectives. It also helps your customers feel more of a connection to your business and your employees.

Do you have an example of when a customer was able to help increase engagement at your organization?

About Marisa

Marisa Keegan is a leadership coach, trainer, and HR consultant for quickly growing organizations who are passionate about strengthening their employees, their brand, and their culture. She has helped lead the HR, culture, and engagement initiatives at two nationally recognized great places to work; Rackspace as Culture Maven and Modea as Talent Manger. She is an author at Fistful of Talent and Culture Fanatics. Marisa has her Masters in Industrial Organizational Psychology and currently lives with her husband and twin boys in Richmond, Virginia.
This entry was posted in Culture, Employee Engagement, Marisa Keegan. Bookmark the permalink.

One Response to Simple Way To Increase Engagement

  1. Pingback: Company Culture: How Incept Builds a Successful-Friendly Environment | Incept Blog

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