Nothing makes me crazier then leaders who throw their hands in the air and say that because their company isn’t a technology start-up there really isn’t any way for them to create a great culture. They say things like, “Well, we’re in the X industry and it’s a known fact that turnover is high” or “We have hourly call-center employees so we have to have a lot of policies and treat them like children. Otherwise, they wouldn’t actually get anything done.”
These are nothing more then excuses. There are moving companies, call-centers, and fast food chains all over the country being recognized for their great cultures. All of them have hourly employees, none of them are technology start-ups.
I’ve found that companies that use these excuses are the same ones who justify every employee who voluntarily leaves by saying they weren’t very good employees in the first place. It’s a cop-out.
Editors Note: Marisa is a leadership coach, management trainer, and motivational speaker on all things Culture and Engagement. She has helped lead the culture and engagement initiatives at two nationally recognized great places to work; Rackspace as Culture Maven and Modea as Talent Manger. Today Marisa consults, coaches, and leads seminars for organizations looking to increase productivity by focusing on management training and employee engagement.