Instead of a Culture Crusher this week I thought I’d take a different angle.
Think about how this security guard adds to the Disney experience. He’s not just a security guard, he’s part of the image Disney is trying to create, part of the experience. You know, the one that causes millions of people a year to throw fist-fulls of money at them for the pleasure of walking through their gates? They hired for fit and they gave him the autonomy to do something that he believes will help make their vision a reality. It’s just another reason Disney nails it and just another reason visitors will keep going back.